Shipping and Refund Policy

Shipping Policy

We know once you order something, you want it fast — so we work hard to get your order packed and on its way as quickly as possible.

 

Orders are typically processed within 1–2 business days after purchase.

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

 

We offer shipping Australia-wide standard post $10 or $15 post express.

 

Please note that delivery times may vary during busy periods, public holidays, or due to carrier delays outside of our control.

 

Please ensure your shipping information is entered correctly at checkout.


We’re unable to take responsibility for orders sent to incorrectly provided addresses.

 

Questions?

 

If you have any questions about your order or shipping, feel free to contact our support team — we’re always happy to help.

Refunds Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may return your item within 30 days of receiving your order.

 

Please note that postage and packing costs are not refundable and returns costs are the responsibility of the purchaser.

 

Returned items must be in their original condition and in the original packaging.

 

If your bag is damaged in transit please contact us on support@hīkoi.com.au.