Frequently Asked Questions

The Bag & How It Works

How does the 3-digit anti-theft lock work?

Your bag comes with a simple step-by-step instruction card inside the packaging. The whole process takes about 60 seconds. If you get stuck, email us at support@hikoi.com.au and we'll walk you through it.

What is RFID blocking and do I actually need it?

RFID-blocking protection helps shield your cards and passport from unwanted wireless scanning while you travel.

Is the bag actually slash-proof?

Designed with reinforced, cut-resistant materials to help protect your belongings from opportunistic theft while you travel.

How does the USB charging port work?

Connect your power bank inside the bag (not included with the bag) then plug your phone into the external port.

Charge on the go — without opening your bag or searching for cables.

What does the breathable honeycomb back pad do?

The breathable honeycomb back pad keeps air moving between you and the bag — so you stay cooler, drier, and comfortable, even in crowded or hot environments.

Can I switch which shoulder I carry it on?

The adjustable strap allows you to wear the bag comfortably on either shoulder.

Materials & Care

What is the bag made from?

Made from durable, water-resistant materials designed for everyday travel and daily use.

How do I clean the bag?

Wipe clean with a damp cloth and mild soap. Air dry only. Do not machine wash or tumble dry.

Orders & Shipping

How long does delivery take?

All orders are sent via Australia Post either standard post up to 8-12 days or express post 3 to 5 days.

 

Do you ship internationally?

Yes! to New Zealand only at this stage, please contact support@hikoi.com.au

if you are outside this area.

How much does shipping cost?

Shipping is a flat rate of $10 standard post or $15 express post Australia-wide.

$30 shipping to New Zealand.

 

Returns & Guarantee

What is your return policy?

We offer a 30-day return policy from the date your order arrives.

If you’re not happy with your bag, you can return it unused and in its original condition for a refund or exchange.

To start a return, simply contact our support team and we’ll guide you through the process.

What if my bag arrives damaged?

If your bag arrives damaged or faulty, please contact us as soon as possible with your order number and photos of the issue.  We’ll organise a replacement or refund and make it right.

Is there a warranty?

Yes — all Hikoi bags come with a 12-month warranty covering manufacturing faults and hardware defects under normal use.  If something isn’t right, contact our support team and we’ll help make it right.

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